Get in Touch
Have a question, found a bug, or just want to say hi? We’re here to help and usually respond within 24 hours.
Response time
Within 24 hours, every day
Faster on weekdays
Send us a message
Fill out the form and we’ll get back to you as soon as possible.
Frequently Asked Questions
Is Shh free to use?
Yes! You can create a free account and start chatting right away. Free users get access to all characters with unlimited messaging. We also offer a Premium plan that unlocks exclusive features like priority responses, advanced memory, and more.
How do I reset my password?
You can reset your password from the sign-in page — click "Forgot password" and follow the link sent to your email.
Are my conversations private?
Absolutely. Your conversations are private and encrypted. We do not share, sell, or use your chat content for advertising. Only you can see your messages.
How does the AI memory system work?
Our characters use an advanced memory system that tracks key facts from your conversations — things like your name, preferences, and past interactions. This means your AI companion will remember you across sessions and build a deeper relationship over time.
How do I report a bug or issue?
Use the contact form below and select "Bug Report" as the subject. Include as much detail as possible, screenshots help.