Complaints & Content Removal Policy

1. How to File a Report

Anyone may report content on www.shh.com — you do not need an account. Send reports to [email protected] with:

• A link to (or description of) the content concerned;
• The reason for the report (see categories below);
• Your contact information for follow-up; and
• For likeness or copyright claims: information supporting your identity or ownership (Section 4 and 5).

Reports may concern any content on the platform: character imagery, character personas and profiles, AI conversation behavior, or anything else covered by our Content Moderation Policy.

2. Our Service-Level Commitments

• Acknowledgment within 24 hours. Every report receives a human acknowledgment with a reference identifier within 24 hours of receipt.
• Resolution within 7 days. Every report receives a determination — content removed, content modified, or complaint declined with reasons — within 7 days of receipt.
• Expedited 24-hour handling for reports of illegal content (Section 3) and verified real-person likeness removal requests (Section 4): the content is removed or disabled within 24 hours, before full review completes.

3. Illegal Content — Expedited Handling

Reports alleging child sexual abuse material (CSAM), depictions of real non-consensual activity, or any other illegal content receive priority handling:

• The content is disabled immediately upon triage, within 24 hours of the report;
• Confirmed CSAM is reported to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement, with records preserved as required by 18 U.S.C. § 2258A;
• The reporter is notified of the outcome.

Note: all content on Shh is AI-generated with no real persons depicted (see our 2257 Exemption Statement), and the platform accepts no user-uploaded media — but we treat every report of this category at full severity regardless.

4. Real-Person Likeness Removal

No content on Shh intentionally depicts any real person. If you believe AI-generated content on this platform resembles you (or a person you are legally authorized to represent), you may request its removal:

• Email [email protected] with the content link and evidence of identity (we require only what is needed to verify the request is made by or for the person concerned);
• Upon verification, the content is removed or disabled within 24 hours while the claim is fully reviewed;
• If review confirms a resemblance to the requester, the removal is made permanent and derivative assets are purged from the catalog.

This process is available to any person depicted or allegedly depicted, consistent with card network standards for adult-content platforms.

5. Copyright (DMCA) Notices

To submit a copyright infringement notice under 17 U.S.C. § 512, email [email protected] with: identification of the copyrighted work; the location of the allegedly infringing material on www.shh.com; your contact information; a good-faith statement that the use is unauthorized; a statement, under penalty of perjury, that the notice is accurate and you are authorized to act; and your physical or electronic signature. Valid notices are processed within the SLAs in Section 2. Counter-notices follow the process set out in § 512(g).

6. What Happens After You Report

• Triage (same day). The report is classified. Illegal content and likeness claims enter the expedited track (Sections 3–4).
• Review. A human reviewer evaluates the content against our Content Moderation Policy, the Terms of Service, and applicable law.
• Determination and action. Content found in violation is removed from the platform and from our media storage. Related content from the same source is audited.
• Notification. The reporter receives the outcome in writing within the Section 2 SLAs, including the reason where the complaint is declined.

7. Appeals

If you disagree with a determination — either as the reporter or as a user whose access was restricted under our enforcement policy — reply to the outcome email (or write to [email protected]) within 30 days, citing your reference identifier and the grounds for appeal. Appeals are reviewed by a person not involved in the original determination, and you will receive a final written decision within 7 days.

8. Records

We log every report, determination, action taken, and appeal outcome, and retain these records for compliance review and as required by law.

9. Operator

Luva AI LLC dba Shh
Website: www.shh.com
Reports and complaints: [email protected]